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Addresses/Phone NumbersAdministrative and Sales Office / Online Customer SupportCarvalho Fisheries Inc. 1585 Heartwood Drive. Suite F McKinleyville, CA 95519 USA (707) 839-3270 / (707) 839-3260 fax Toll Free Number - (800) 301-3270 Email - admin@wildplanetfoods.com Mailing Address - P.O. Box 2962 - McKinleyville, CA 95519 Shipping InformationShipping dates are Monday and Friday.We ship Fed Ex Ground. Shipping times vary by location. Expect 5-7 business days. Order By Phone(707) 839 3270 office(707) 839 3260 fax (800) 301 3270 toll-free (Continental U.S. only) Hours Of OperationOur office hours:8am-5pm Monday-Friday PST Returns/GuaranteeWe at Carvalho Fisheries are passionate about providing our discriminating customers with the highest quality and most delicious seafood products on the planet. In the unlikely event that your order does not arrive in satisfactory condition, please contact us immediately to make us aware of the problem. Please save all product and packing material so that a damage assessment can be made by the carrier and a proper adjustment or refund issued. If you are not satisfied with the quality of any product, we will make the necessary adjustments to ensure your total satisfaction. Understandably however, we cannot guarantee that all the food products we offer will agree with your palate's taste. Our concern for quality, value and exceptional service has always been, and always will be our first priority. If at any time you have problems with an order, simply contact Customer Service 1-800-301-3270 quality@carvalhofisheries.com Hours (Pacific Standard Time): Weekdays 8am to 5pm.Privacy PolicyOur Commitment To PrivacyAt Carvalho Fisheries we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy.The Information We CollectAt the time you register on our site, make a purchase request or agree to participate in a promotion, we collect and store the following types of information: Name Address E-mail address Telephone number Credit Card Information We need this information to provide goods and services that you request and to let you know of additional goods and services about which you might be interested. We may also use this information to customize your experience using our website. In addition, we may automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, etc., but in doing so we do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use parts of our site so we can improve the customer experience on our site. We may provide this statistical information to third parties, but when we do so we do not provide personally identifying information without your permission. As part of our service, we use cookies to store and track information about you on our website. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it on subsequent visits; gather statistical information about usage by registered or unregistered users, and research visiting patterns. If you disable cookies on your computer, you will not be able to purchase from Carvalho Fisheries online.The Way We Use InformationBecause our goal is to provide products that best meet your needs, we evaluate your personal interactions with us in an effort to bring you the products which best suit your tastes. In addition, we use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services. We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new products, services and promotions. At times we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you. The email addresses that we collect are used by us to contact consumers for marketing purposes and are not shared with other organizations for commercial purposes unless you've requested to receive email offers from carefully selected marketing partners of Carvalho Fisheries.SecurityWe are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose. We take several steps to protect the information we have about you, including the following: We update and test our technology on a regular basis in order to improve the protection of customer information. We require outside companies and independent contractors to whom we provide customer information for marketing, servicing or processing purposes to restrict the use of the information to those purposes and we prohibit independent use of such information. Access to your information is controlled by strict internal procedures. We maintain policies about the proper physical security of workplaces and records.Children under 13We do not knowingly collect or use personal information from children under 13 without containing verifiable consent from their parents. We have no way of distinguishing the age of individuals who address our website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.Marketing PartnersThe Privacy Policy of an advertiser or promotional service appearing at our site may differ from ours. We encourage you to read that policy before responding to the offer. We are not responsible for the data collection and use practices of nonaffiliated marketing partners to which our web site may link.Changes To Our PolicyThe practices and policies contained in this disclosure are subject to change. Any such changes will be communicated through our website. Information collected before changes are made will be secured according to the previous Privacy Policy. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter.Your ConsentBy using our website, you consent to the collection and use of this information in the manner we describe.How To Contact UsTo update, correct or delete your personal information, you can contact us at:Carvalho Fisheries, Inc. 1585 Heartwood Drive. Suite F McKinleyville, CA 95519 USA (707) 839-3270 (707) 839-3260 fax Toll Free Number - (800) 301-3270 |
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Copyright 2005. All Rights
Reserved for Carvalho Fisheries